Thank you for choosing the National Heart Centre Singapore as your heart care provider. Our staff will do their best to make your stay at the hospital a pleasant experience. We hope the following information will help you to familiarise with the admission process.
Except for emergency cases, patients are admitted to National Heart Centre Singapore only on recommendation from their medical specialist from the Specialist Outpatient Clinic. Once a date for admission is confirmed, patients are accommodated and register themselves for their desired accommodation class.
On the day of your admission, please proceed to the location as informed. Please remember to bring the ORIGINAL documents of the following:
Please DO NOT bring excessive cash or other valuables like jewellery or handphone. If you have these items when you are admitted, please arrange for them to be taken home or hand them to the nurse-in-charge for safekeeping. NHCS will not be responsible for the loss of the valuables and cash kept in the ward.
A deposit is required at the time of admission to cover part of or the entire estimated hospital bill. You will be advised on the deposit required during the financial counselling session at our Specialist Outpatient Clinics (SOC) / Business Office.
You can pay your deposit either by cash, NETS, local cheque or credit card. If you are a non-resident, the deposit may be paid by cash, credit card or through a telegraphic transfer.
You are exempted from paying a deposit if:
Our doctor will inform you when you are ready for discharge. You are advised to get a family member or friend to accompany you home on the day of discharge.
A discharge certificate will be given to you before you leave the ward. If you need a medical certificate, please inform the doctor or nurse in advance so that it can be prepared before you leave.
The Hospital check out time begins at 10.00am. Patients who check out after 1.00pm will be charged an additional day’s rate.
Before you discharge from the ward, our healthcare team will provide you with detailed instructions on how to take care of yourself during your recuperation at home. This includes information in medications, wound care, dietary restrictions, follow-up appointments, and any warning signs to watch out for.
It is important to follow these instructions carefully to ensure a smooth recovery process. If you have any questions or concerns after you leave the hospital, don’t hesitate to reach out to your healthcare provider.
You can collect your discharge medications from Discharge Pharmacy at SGH, Block 4 Level 2, where our pharmacists will advise you on the medications and explain how they work. We will provide you with the new medications started during your hospital stay, and any long-term medications with changes in dose.
You can settle your bills by mail or in-person at the following different locations:
The Institution shall be entitled at its discretion to offset any credit balance under the relevant bill against any liability of the patient in respect of any other bill(s) before making a refund.
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