Facilities & Services

Ward Facilities and Services

MyCare App & Bedside Tablet* 

Patients will be able to access individual care information anytime via an application installed on iPads by their bedside in the wards. They can view daily care schedule and medical information or enquire about their care plan. MyCare App will also allow patients to watch education videos and care tips.

*Each bed in the ward is equipped with iPad except in HD, ICA and CCU/ICU areas.

Electric Bed 

Electric beds are currently available in all wards. The control buttons for adjusting bed positions and other functions are found on both sides of the bed. 

Overbed Table 

The overbed table is specially designed to enable you to eat or write while in bed, or sitting on a chair. To adjust the height of the tabletop, release the lever beneath the table and lift/ lower the tabletop gently. These tables are attached with wheel castors with locks so that the table can be secured when needed.

Call Bell 

A call bell is attached to your bed panel. Please use it to call for assistance from the ward staff. We seek your patience and understanding if our ward staff is unable to attend to you immediately as he/she may be occupied at the time. 

Patients’ Lockers 

Lockers equipped with locks are available at your bedside for the safekeeping of your belongings. 

Food Service 

We cater for Chinese, Indian/ Muslim and Western diets. Patients in A and B1 wards can choose from a selection of menu presented through the TV menu available on our in-house TV channel 3, which runs throughout the day. 

All our meals are specially planned by our dietitians to provide a balanced nutritional intake and meet your medical requirements. Special diets are also available to patients who need specific diet control or have special therapeutic needs. Please feel free to approach the ward nurses if you need to arrange for a consultation with one of our dietitians. 

Telephone Services 

Bedside telephones are also available in single-bedded and 4-bedded wards. For local calls, please dial ‘9’ followed by the telephone number. For overseas calls, please dial ‘0’ for assistance from the operator. Please note that the telephone charges for overseas calls are not claimable through MediSave or insurance schemes. 

Mobile Phones 

We discourage the use of mobile phones in the wards as they may interfere with medical equipment used to monitor patients. You may seek the ward nurses’ assistance should you need to use a phone. Please also request your visitors to turn off their mobile phones when they are in the wards.

Please note that the use of mobile phones is strictly prohibited in the Coronary Care Unit (CCU), Cardiothoracic Surgery Intensive Care Unit (CTICU), High Dependency (HD) wards and Intermediate Care Area (ICA). 

In-house Entertainment

Radio, television and cable programmes may be available at selective wards.

Sleeper Units 

Sleeper units are available for single-bedded wards at a rental fee and for use from 9.00pm to 7.00am daily. Please approach the ward nurse for assistance.

Hospitality Services

The following services can be provided upon request (on a fee-for-service basis) to make your stay more convenient and comfortable.

• Transport Service (transfer to the hospital from the hotel or airport can be arranged to ensure that you have a smooth connection)
  
• In-house barber
• Return to home country arrangements