The National Heart Centre Singapore (NHCS) is committed towards delivering medical excellence and genuine care to our patients. We aim to serve you and your family by providing quality healthcare built on values of compassion, respect and integrity. Our medical professionals endeavour to treat your medical condition and safeguard your well-being regardless of your age, race, language, religion or social status.
As a tertiary centre, NHCS trains doctors, nurses and other healthcare professionals. Trainees in medical, nursing and allied health disciplines may participate in your care as appropriate under the supervision of the physician-in-charge.
You are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include (except in emergencies and where applicable):
The information provided will help you decide whether to give consent to, or refuse the proposed treatment and/or procedure.
If you choose not to undergo treatment, or leave the hospital against the doctor’s advice, to the extent permitted by law, you may do so only after signing a form to request discharge against medical advice. You will be fully responsible for the consequences of your decision.
Some patients may be invited to participate in clinical research. Before conducting a medical research involving human subjects, we are required to obtain a written consent from the patients to participate in the research project. You can choose not to participate or to opt-out at any point during the research project, even after giving your written consent. Your decision not to participate will not compromise the level of care you are entitled to.
Organ donation is the only way to give better quality of life for patients suffering from organ failure, such as heart, liver and kidney failure. The Human Organ Transplant Act or HOTA allows for the organs (kidneys, liver, heart and corneas) of those who have died in the hospitals, from both accidental and non-accidental deaths, to be removed for the purpose of transplantation. It applies to all Singapore Citizens and Permanent Residents 21 years and above, who are not mentally disordered, unless they have opted out. It also regulates living donor transplantation.
HOTA allows many patients to lead a normal, active life again. Those who are under HOTA will not only have the chance to help others, but will also have higher priority on the waiting lists should they need an organ transplant. You may opt-out of HOTA if you do not wish to donate any organ after death. Your wish will be respected. The opt-out form is available at the hospital and polyclinics, or from the
National Organ Transplant Unit at Block 3 Level 1, Singapore General Hospital, Singapore 169608, Tel: 6321 4390.
For more information, please contact HOTA Hotline: 1800-2254-122 or visit the Ministry of Health website at
While we have the responsibility to safeguard your interests as our patient, it is important for you to play your part in the entire treatment process. We want to give you the best possible care that meet your needs and addresses the anxieties of your family.
We ask that you and your family:
We value feedback as part of our efforts to continously improve our services for the benefit of our patients. If you have any suggestion or wish to share your experience about our services, you may wish to send us your feedback via our online form, email us at
email@example.com, or speak to our Office of Patient Experience Officer at Tel: 6704 2379 / 6704 2059.
We thank you for placing your trust in us.
1Advance Medical Directive (AMD) is a legal document which you can sign in advance to inform the doctor treating you that you do not want any life-sustaining treatment to prolong your life in the event that you become terminally ill and unconscious.
2National Electronic Health Record (NEHR) is a patient data exchange system that enables clinicians and healthcare professionals to see your health record across the national healthcare network supporting them in decision making when treating you.
NEHR includes information such as:
To find out more about AMD and NEHR, please visit the Ministry of Health’s website at www.moh.gov.sg.
Updated June 2017
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