We respect your personal values, religious, ethnic beliefs and need for privacy. You may express your religious and/or ethnic practices so long as they do not cause disharmony or conflict to others. If you require support in this area, please inform your nurse in the ward, who will help to arrange a visit by a religious counsellor.
You are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include (except in emergencies and where applicable):
In addition, you may also request for:
The information provided will help you decide whether to give consent to, or refuse the proposed treatment and/or procedure. If you choose not to undergo treatment, or leave the hospital against the doctor’s advice, to the extent permitted by law, you may do so upon signing a form to request discharge against medical advice. You will accept full responsibility for consequences as a result of your decision.
As an academic medical centre, NHCS trains future generations of healthcare professionals to serve the nation’s needs. There may be times when residents and students in medical, nursing and allied health disciplines participate in your care under the supervision of the physician-in-charge.
Some patients may be invited to participate in clinical research. Before conducting a clinical research involving human subjects, we are required to obtain the written consent of the patients to participate in the research project. You can choose to refuse to participate or opt out at any point during the research project, even after giving your written consent. Your decision not to participate will not compromise the level of care you are entitled to.
Organ donation is the only way to give better quality of life for patients suffering from organ failures, such as heart, lungs, liver and kidney failures. The Human Organ Transplant Act (HOTA) allows for the organs (kidney, liver, heart and cornea) of those who have died in the hospitals, from both accidental and non-accidental deaths, to be removed for the purpose of transplantation. It applies to all Singapore Citizens and Permanent Residents 21 years and above, who are of sound mind, unless they have opted out. HOTA also regulates living donor transplantation.
Organ transplant allows many patients a chance to a new lease of life. You may opt out of HOTA if you do not wish to donate any organ after death. Your wish will be respected. The opt-out form is available upon request from the hospital, polyclinics or from the National Organ Transplant Unit (c/o Block 3 Level 1, Singapore General Hospital, Singapore 169608, Tel: 6321 4390).
For more information, please contact HOTA Hotline: 1800-2254-122 or visit the Ministry of Health website at
While we have a responsibility to safeguard your interests as our patient, it is important for you to play your part in the entire treatment process. We want to give you the best possible care that meets your needs and addresses the anxieties of your family.
We ask that you and your family:
We value your feedback as part of our continued efforts to improve our services for the benefit of our patients. If you have any suggestion or wish to share your experience about our services, please complete our online form, email us at
email@example.com, or speak to our Office of Patient Experience Officer at Tel: 6704 2379 / 6704 2059.
We thank you for choosing us to take care of your heart health.
1An Advance Medical Directive (AMD) is a legal document which you can sign in advance to inform the doctor treating you that you do not want any extraordinary life-sustaining treatment to be used to prolong your life in the event that you become terminally ill and unconscious.
2The National Electronic Health Record (NEHR) is a secure system that collects summary patient health records across different healthcare providers. This enables authorised healthcare professionals to have a holistic picture of your healthcare history.
NEHR includes information such as:
To find out more about AMD and NEHR, please visit the Ministry of Health’s website at www.moh.gov.sg.
Updated January 2022
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