Learn more about the services and facilities that we provide to make your hospital stay a comfortable and convenient and experience.
Our staff will show you to the ward and facilities upon your arrival. You will be attended to by the ward doctor who will go through your detailed medical history and order any necessary tests.
The daily routine activities in the ward include ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required.
MyCare App & Bedside Tablet*
Patients will be able to access individual care information anytime via an application installed on iPads by their bedside in the wards. They can view daily care schedule and medical information or enquire about their care plan. MyCare App will also allow patients to watch education videos and care tips.
*Each bed in the ward is equipped with iPad except in HD, ICA and CCU/ICU areas.
Electric Bed
Electric beds are currently available in all wards. The control buttons for adjusting bed positions and other functions are found on both sides of the bed.
Overbed Table
The overbed table is specially designed to enable you to eat or write while in bed, or sitting on a chair. To adjust the height of the tabletop, release the lever beneath the table and lift/ lower the tabletop gently. These tables are attached with wheel castors with locks so that the table can be secured when needed.
Call Bell
A call bell is attached to your bed panel. Please use it to call for assistance from the ward staff. We seek your patience and understanding if our ward staff is unable to attend to you immediately as he/she may be occupied at the time.
Patients’ Lockers
Lockers equipped with locks are available at your bedside for the safekeeping of your belongings.
Food Service
We cater for Chinese, Indian/ Muslim and Western diets. Patients in A and B1 wards can choose from a selection of menu presented through the TV menu available on our in-house TV channel 3, which runs throughout the day.
All our meals are specially planned by our dietitians to provide a balanced nutritional intake and meet your medical requirements. Special diets are also available to patients who need specific diet control or have special therapeutic needs. Please feel free to approach the ward nurses if you need to arrange for a consultation with one of our dietitians.
Telephone Services
Bedside telephones are also available in single-bedded and 4-bedded wards. For local calls, please dial ‘9’ followed by the telephone number. For overseas calls, please dial ‘0’ for assistance from the operator. Please note that the telephone charges for overseas calls are not claimable through MediSave or insurance schemes.
Mobile Phones
We discourage the use of mobile phones in the wards as they may interfere with medical equipment used to monitor patients. You may seek the ward nurses’ assistance should you need to use a phone. Please also request your visitors to turn off their mobile phones when they are in the wards.
Please note that the use of mobile phones is strictly prohibited in the Coronary Care Unit (CCU), Cardiothoracic Surgery Intensive Care Unit (CTICU), High Dependency (HD) wards and Intermediate Care Area (ICA).
In-house Entertainment
Radio, television and cable programmes may be available at selective wards.
Sleeper Units
Sleeper units are available for single-bedded wards at a rental fee and for use from 9.00pm to 7.00am daily. Please approach the ward nurse for assistance.
The following services can be provided upon request (on a fee-for-service basis) to make your stay more convenient and comfortable.
Consultant-based Care
We practise team-based approach consultation, a common practice in public hospitals.
During your stay with us, you will be attended to by a team of doctors comprising specialists assisted by Residents and Senior Residents.
Consent Form
By coming to the Hospital, you have given general agreement to general diagnostic procedures and treatment which may be required for your condition. You are required to give specific consent to all invasive procedures and surgeries.
Before you sign on a consent form, our staff will explain to you the nature of the procedure/surgery to ensure that you have understood what is involved.
Updates on Your Medical Condition
Your details and medical records are kept confidential. We will only share this information with you and your next-of-kin. If your immediate family members wish to know more about your condition, they can approach the nurse-in-charge to arrange for a convenient time to meet the doctor. However, as it is not possible for our doctor to update all your family members who visit you at different times, you may wish to appoint one family member to be the representative to discuss any issue with the doctor.
We advise that you remain within the hospital premises until you are discharged by your doctor. If you have to leave the ward for any reason, please inform the nurse-in-charge.
Patients who wish to be discharged against a doctor's advice would be required to sign an AOR (At Own Risk) form.
To ensure that you and other patients have adequate rest, we request that your visitors visit you during the visiting hours from 12.00pm to 2.00pm and 5.00pm to 8.30pm.
Generally, no more than four visitors may visit you at any one time during visiting hours. We also request that your visitors be sensitive to the needs of other patients during the visiting hours.
We discourage visitors from bringing children and babies to the wards especially the High Dependency wards, Intensive Care Unit and Intermediate Care Area.
The ICU is a restricted area as the patients here are critically ill and require intensive monitoring. Only two visitors are allowed at any one time durning visiting hours.
NHCS provides training for caregivers which includes relatives and maids. Qualified trainers will provide information on how to assist the sick or disabled person to bathe, feed, change positions in bed, transfer from bed to chair or vice versa. Please approach the ward nurse for more information.
Being the tertiary centre for heart disease, our doctors are involved in the training of young doctors in this field of specialty. There may be times when trainee doctors and nurses make their rounds during your stay. We hope you can give your cooperation to these staff when they make their rounds.
Smoking is strictly prohibited within the hospital grounds by law. Any offenders will be fined.
For a safe and pleasant stay at the NHCS, we would greatly appreciate that you observe the following precautions and safety measures.
During your stay with us, our team of healthcare professionals will look after you. Here are some of the staff whom you may encounter during your stay here.
Specialist (Registrar/ Associate Consultant/ Consultant/ Senior Consultant)
They are our specialist doctors who possess postgraduate qualifications in the field of cardiology or cardiothoracic surgery.
Resident
They are qualified doctors who assist the specialist doctors and senior doctors in their clinical work.
Senior Nurse Manager/ Nurse Manager/ Nurse Clinician
They are senior nurses who supervise the wards or clinics.
Senior Staff Nurse/Staff Nurse
They are qualified nurses who provide nursing care and treatments for you.
Enrolled Nurse (EN)
They assist the staff nurses in providing nursing care.
Patient Care Assistant
Patient Care Assistants assist nurses in basic patient care and general duties in the ward and clinic.
Healthcare Attendant
Healthcare Attendants perform general portering and assist in housekeeping duties.
Patient Service Associate/ Patient Service Associate Executive
They provide frontline services to patients, including registration, scheduling of appointments and cash collection. Patient Service Associates also assist the doctors in the consultation rooms.
Dietitian
Dietitians assess your food intake and provide you with personalised advice on what and how much to eat to ensure that you are on a healthy diet.
Medical Social Worker
If you need help with any matters arising from your medical condition, the Medical Social Workers may be able to help you. They will explore resources available within NHCS and the community to assist patients and their families to better cope with the medical conditions. The services include:
Medical Technologist
Medical Technologists assist doctors in carrying out diagnostic procedures in the cardiac laboratories.
Pharmacist
Pharmacists prepare the medicine that doctors have ordered for the patients. They also educate and counsel you on the proper use of medicine.
Physiotherapist
Physiotherapists provide specialised cardiopulmonary services, education and individualised exercise rehabilitation to promote recovery.
Find out more information for your hospital stay, including information on pre-admission, preparing for surgery and discharge from our wards:
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