1. Who can request for a Medical Report?

Patients aged 21 years and above. A patient who is a minor may apply for a medical report with the consent of his/her parent or legal guardian. Interested third parties, with the consent of the patient. In the case of a deceased or mentally incompetent patient, the written consent of his authorized representative or all his immediate next-of-kin must be obtained for the release of the medical report.

2. What are the charges^?

Ordinary Medical Report/Completion of Insurance Form by doctor $121.00 Doctor’s Memo (A brief statement from a doctor indicating patient's diagnosis with no explanation of medical condition. Doctor’s memo applies to one specific outpatient specialist visit only.) $12.00 Duplicate copy of discharge summary/laboratory results/x-ray reports $12.00 ^ No refund on payment/ No cancellation is allowed once the application had been processed.

3. What is the timeline for request completion?

Please allow 4 – 6 weeks for processing of requests. Delays in prompt processing may be the result of: Patient’s upcoming clinic appointments; Patient has been warded; Reports requested from multiple clinical departments; The doctor is away on leave.

4. How do I submit private medical insurance form (Hospitalisation, Critical Illness and etc.) for doctor’s completion?

Please liaise with your respective insurance company or insurance agent to confirm on the appropriate insurance form to submit via email. Submit the insurance form only after you are discharged.

Request for Medical Report | National Heart Centre Singapore

How do I apply for a medical report/record?

With SingPass

Steps

Access to HealthHub

Online Submission
(Via HealthHub)

HealthHub Link: www.healthhub.sg/HealtheServices

*Parent may also create his/ her child's profile in HealthHub.

Select 'Records' - 'Medical Reports/Certificates Request'.
Select the Type of Medical Report/ Duplicate Copies of Medical Records.

HealthHub will direct to Online Payment.

Without SingPass

Steps

Hard-Copy Form Submission
(Via Email)

Mandatory Documents to submit together with the application:

Complete the ‘Application And Consent For Release Of Medical Information’ Form (applicable for adult patient), or ‘Consent For Release Of Medical Information By Spouse / Parents / All Children / Siblings’ (applicable for patient below 21 years of age/ unable to give consent/ deceased patient)
Insurance Form to be fill by Doctor/ Hospital (if applicable)

For Patient 21 years and above:

Copy of Patient’s NRIC or work permit (front & reverse)
Copy of valid passport or identity document issued by Singapore authorities (for non-residents)

For Patient below 21 years old:

Copy of Patient’s Birth Certificate
Copy of 1 Parent’s NRIC or work permit (front & reverse)
Copy of valid passport or identity document issued by Singapore authorities (for non-residents)

Submit the mandatory documents via:·

Email: medicalreport@nhcs.com.sg

FormSG: Request for Medical Report | FormSG

Payment instructions will be sent via email within 3 working days from date of receipt of the consent form and all the mandatory documents.
*Delays are expected for any incomplete submission.

Request for Medical Report FAQ

Expand All

Patients aged 21 years and above.
A patient who is a minor may apply for a medical report with the consent of his/her parent or legal guardian.
Interested third parties, with the consent of the patient.
In the case of a deceased or mentally incompetent patient, the written consent of his authorized representative or all his immediate next-of-kin must be obtained for the release of the medical report.

Ordinary Medical Report/Completion of Insurance Form by doctor $121.00
Doctor’s Memo (A brief statement from a doctor indicating patient's diagnosis with no explanation of medical condition. Doctor’s memo applies to one specific outpatient specialist visit only.) $12.00
Duplicate copy of discharge summary/laboratory results/x-ray reports $12.00

^ No refund on payment/ No cancellation is allowed once the application had been processed.

Please allow 4 – 6 weeks for processing of requests. Delays in prompt processing may be the result of:

Patient’s upcoming clinic appointments;
Patient has been warded;
Reports requested from multiple clinical departments;
The doctor is away on leave.

Please liaise with your respective insurance company or insurance agent to confirm on the appropriate insurance form to submit via email.
Submit the insurance form only after you are discharged.

For detailed enquiries or clarifications, please contact us at Email: medicalreport@nhcs.com.sg or Tel: 67042322.

Due to a high volume of calls, we apologize that your call may not be attended to promptly. You may submit your enquiry via our email address, and we aim to respond within 3 working days.

Our operation hours are as follows: