Terms and Conditions

CONTRACT

1. This document constitutes an agreement between you, as a registered user of the “National Heart Centre Pharmacy Home Delivery Service”, herein known as “the medication delivery service”, and NHCS Pharmacy.
   
2. Upon registration for the Medication Delivery Service, you undertake to submit the original prescription and provide all relevant information required, including medical information and other personal data that are reasonably expedient for the purpose of fulfilment of the Medication Delivery Service ("Required Information"). You also consent to disclose all Required Information to NHCS, and all its staff, personnel or third-party service providers. A copy of SingHealth Data Protection Policy is available at Personal Data Protection Act (PDPA) - SingHealth. Hard copies are also available on request.
   
3. You also warrant that you have the legal capacity to bind yourself to the Terms and Conditions stated herein. You warrant all the information that you are required to furnish about yourself is at all times true, accurate, current and complete. You further undertake to inform us to update your records as soon as any change occurs in information provided.
   
4. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling the prescription orders, communication to patients and provision of customer service.
5. Apart from the purposes described above, we will not share such information with any other third parties unless we have your expressed permission, or under circumstances such as disclosure required by law. We may share any aggregated demographic or statistical information with our partners. This is not linked to any personal information that can identify any individual person. To delete your personal information, please contact our customer service hotline. 

ACCEPTANCE

6. NHCS Pharmacy reserves the right not to accept any prescription for the courier service, unless the registered user satisfies the terms and conditions laid down in this agreement, and subject to users satisfying all the following criteria:

• Have follow-up appointments with a registered doctor at NHCS;      
• Reside at a valid local address within the mainland of the Republic of Singapore only, excluding offshore islands;      
• Have a valid NHCS prescription and;      
• Only for medications available for this delivery service in NHCS medication listing and deemed suitable for supply via this delivery mode.

7. All prescriptions should have a validity of 1 year from date of issue unless otherwise expressly stated. Any medication order to be issued beyond the one-year period must be based on a new prescription written by the doctor.
   

DELIVERY AND PAYMENT

8. A medication delivery fee (if applicable) will be levied per one-time delivery. An additional fee will be imposed for any non-deliverable parcels, upon re-delivery. Normal deliveries will be made on Monday to Friday (excluding public holidays) between 10am – 2pm, 2pm – 6pm and 6pm – 10pm; delays may occur in times of bad weather. Delivery of all parcels shall be within the mainland of the Republic of Singapore only, excluding offshore islands. 
9. Once the delivery date and order are confirmed, the medication delivery fee (if applicable) will be imposed and payable by you even if delivery is later cancelled on your request.
   
10. All registered users of the Medication Delivery Service are to ensure that only persons 18 years of age and above, take full delivery of, and sign over for, medications delivered at the address provided to NHCS Pharmacy. The delivery personnel cannot be held responsible for verifying the age of those taking delivery and acknowledging receipt.
11. All payments for prescription orders inclusive of medication delivery fees (if applicable) are to be made by ePayment via PayNow, Paylah, HealthHub/ Health Buddy or AXS Station as soon as the amount and invoice number are made known. Third party payments are not extendable to include medication delivery fees. All payments shall be in Singapore dollars, and shall be inclusive of Goods and Services Tax.
    

CHECKING OF MEDICATIONS AND PRODUCT QUALITY

12. You will undertake to check the medication labels to verify that the medications match the prescription orders upon delivery.
13. NHCS Pharmacy will not be liable for any defects in products delivered unless the recipient, within 3 days delivery of the product, communicates to the NHCS Pharmacy notice, verbally or in writing, of the purported defect.
14. In such instance, NHCS Pharmacy's liability, if so determined, shall be limited either to the replacement of the products with equivalent products, or the payment of the cost of replacement of the products.
15. Medications sold are non-exchangeable and non-returnable.
    
16. Return of medications, other than the above, are subject to the current NHCS Pharmacy medication refund policy. NHCS Pharmacy reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.
    

EXCLUSION AND LIMITATION OF LIABILITY

17. NHCS shall not be liable for any losses, damages or expenses sustained by individuals or by any other person in consequences of any delays in delivery, if such delays are at request of the individuals, or owing to the inability or refusal of the individuals or those present at the address at the time of attempted delivery, to take delivery of the medication order, whether by reason of lack of reasonable access to the address or place of delivery or otherwise, or to causes beyond the control of the NHCS or delivery personnel.
18. Your rights and obligations under these terms and conditions may not be assigned either in part or in whole without prior written consent from NHCS. However, NHCS reserves the right to assign its obligations and rights under these terms and conditions. Any delay or failure on our part to take action against any breach of these terms and conditions by individuals does not constitute a waiver of any kind of our rights, now and in the future, under this agreement.

FORCE MAJEURE

19. NHCS shall not be liable for any delays, omissions or failures in the performance of its obligations if such causes are the results of acts of god, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, or any other causes beyond our control.

GOVERNING LAW

20. These terms and conditions constitute the agreement. This agreement shall be governed in all aspects by the laws of the Republic of Singapore. If any of these terms and conditions is held to be invalid or unenforceable, the particular term (s) shall be severed to the extent that it is invalid or unenforceable, leaving the remaining terms and conditions or part thereof enforceable.

MISCELLANEOUS

21. Words importing the singular shall include the plural and vice versa and words importing one gender shall include either gender.

All information herein is correct at time of publication, and subject to change without prior notice.