Outpatient guide

The information on this page is intended for Specialist Outpatient Clinic (SOC) patients. Here, you can find out:


Before your visit

Q. How do I prepare for my doctor appointment?
  • If you have been requested to perform any tests or scans, please complete them before your doctor appointment.
  • If you are required to fast before your doctor appointment, please follow the specific instructions that were shared with you.
  • If you need help, please call 6704 2000 during office hours.

Q. What do I bring for my appointment?

Please bring along your: 

  1. Outpatient Appointment Card (for existing patients)
  2. Singapore NRIC, Birth Certificate (if you are under 15) or Passport and Employment Pass / Work Permit / Dependent pass
  3. Civil Service Card / Public Service Card (for civil servants and their dependants only)
  4. Any other Medical Benefits Eligibility Card/documents

If this is your first visit, please bring along the items listed above and:

  1. Referral letter from your polyclinic / other healthcare institutions/ private doctor
  2. Medication, if any
  3. X-ray and investigation records (within the last 6 months), if any

During your visit

Q. Which doctor will I see?

Subsidised patients will receive team-based care led by an assigned specialist. Non-subsidised patients will receive team-based care led by their choice of specialist. Please be assured that patients receive the same quality of care regardless of their subsidy status.

Q. How long will my visit take?

The time for your visit may take an hour or up to three hours, depending on the complexity of the conditions seen in the clinic on the day. Consultation waiting times may increase when doctors are called to attend to emergencies in the cardiac labs, operating theatres or wards, or if consultations of patients ahead of you take longer due to complications. There may also be situations where you may have to wait for the results of your scans or diagnostic tests before further medical advice can be given.

Q. How many patients are there before me?

Most of our clinics provide consultation queue reminders via SMS. You may visit other areas within the hospital while waiting to see your doctor. You will receive a consultation SMS alert when there are around five patients before you.

Q. How much are the consultation charges?

View the list of charges here.

Q. What payment modes can I use?
 
You can also pay your bills online. Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card. Click here to pay online.

Payment can be made using cash, NETS, credit card (Mastercard/VISA) or local cheques.

Q. How do I get to NHCS?

Click here for directions to NHCS.

Q. How do I view or change my appointment?

Click here to view or change your outpatient (SOC) appointment online. You can also do so via the Health Buddy mobile app. These options offer you convenient access to information on your appointments across all SingHealth institutions any time of the day.

Q: If I need to reschedule or cancel my appointment, how early should I do it?

If you need to reschedule or cancel your appointment, please do so at least three days before your original appointment date. This will help another patient who needs medical attention to get an earlier appointment.

Q: Who can I call if I need further assistance?

If you have any queries, please call the NHCS Call Centre at 6704 2000 between 8am and 5pm, Mondays to Fridays, and between 8am and 12pm on Saturdays. Our Call Centre is closed on Sundays and Public Holidays. You may also email us at central.appt@nhcs.com.sg.

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