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Patient Classification

Private Patients 

All non-resident patients are classified as private patients and all the investigations, consultation and treatment procedures will be subject to a 10% surcharge.

Patients are classified as private patients when the doctor is requested by name, regardless of their source of referral, or when they are referred by a General Practitioner (GP) or other private clinics.

For some private patients, there may be times when the doctor is unavailable due to some emergencies. When this happens, the clinic staff will inform you that another doctor will be assigned to see you instead. If you are not comfortable with this arrangement, you can let the clinic staff know so that she can re-schedule another appointment for you.

Subsidised Patients

Patients referred by the polyclinics and do not specify a doctor will be classified as a subsidised patient. Subsidised patients will receive team-based care led by an assigned doctor, and may not be attended to by the same doctor at every visit. Should the patient request for his/her preferred doctor, he/she may do so with the understanding that he/she will be charged as a private patient.