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Covid-19 Visitor Policy

NHCS Visitor Policy

Please refer to our below latest visitor policy and guidelines for patients and visitors who are visiting NHCS.

Anyone entering NHCS premises must complete the Declaration Form and check-in to the SafeEntry system with the TraceTogether app or token. Click here for more information.

To Outpatient Clinics

Coming for Your Appointment

If you receive a Health Risk Warning (HRW) within 14 days of your next appointment, please reschedule your appointment via Health Buddy app

If the appointment is urgent and must be done at the clinic, please note that you will need to produce a photo evidence of your Antigen Rapid Test (ART) negative result obtained within 24 hours prior to your visit. 

Only ONE accompanying person is allowed for your visit to NHCS (including SNEC and NCCS Clinics, Pharmacy, and blood test). Children below 12 years old are not allowed into the centre unless they are patients.
Visitor/ accompanying person will not be allowed entry into NHCS if he/she:

  • is unwell (having flu-like symptoms)
  • is currently serving Stay-Home Notice (SHN) or Isolation Order (IO) issued by the Ministry of Health (MOH)
  • has had close contact with a Covid-19 case
  • has received MOH’s Health Risk Warning in the past 7 days; unless the person is able to produce photo evidence of an ART negative result obtained within 24 hours prior to visiting NHCS
You may refer to the Frequently Asked Questions (FAQs) for advice on outpatient appointments (including doctor's appointments, blood tests, diagnostic tests), procedures and surgeries. 

To Short Stay Unit or Wards

From 22 November 2021, only fully vaccinated visitors are allowed into the Short Stay Unit (SSU) or wards during visiting hours from 12pm to 2pm and 5pm to 8.30pm.

For General Wards

  • Maximum of 1 visitors per patient are allowed in the SSU/ward at any one time, for 30 minutes, per day
  • Maximum of 2 visitors in the designated visitors list      

For Intensive Care Unit (ICU) / patients on Dangerously Ill List (DIL)

  • Maximum of 2 visitors per patient are allowed in the SSU/ward at any one time, for 30 minutes, per day
  • Maximum of 5 visitors in the designated visitors list.

Vaccination-differentiated safe management measures

Please note the vaccination-differentiated safe management measures based on the patient's and visitor's vaccination status.  

Unvaccinated/Partially Vaccinated Patients  

  • No visitors allowed unless under exceptional conditions*   

Fully Vaccinated Visitors#  

  • Please conduct your own Antigen Rapid Test (ART) at home within 24 hours of your visit. You may also purchase the ART kit from the vending machine at NHCS Level 1, and proceed to our Level 1 swab area for your ART self-testing.

    Indicate the date and time the ART was taken and take a photo of the negative test result with the front of your NRIC and show it to our staff at the Visitors Registration Counter.

Unvaccinated/Partially Vaccinated Visitors 

  • Not allowed to visit our SSU/wards, unless under exceptional conditions*
  • Show a negative ART/PCR result on HealthHub obtained within 24hrs prior to each visit. You can visit any of the MOH-approved ART Providers. To ensure that the registration process is smooth, we strongly encourage that you have the negative results of your ART before your visit.

*Exceptional Conditions include: (1) DIL patients; (2) Paediatric patients; (3) Birthing/postpartum mothers; (4) Patients requiring additional care support. E.g. patients who have mental incapacities or family members who are undergoing caregiver training to better care for their loved ones after hospital discharge.

#Fully Vaccinated Visitors include: (1) Persons who have recovered from Covid-19 within the last 270 days, regardless of their vaccination status; (2) Persons who have recovered from Covid-19 more than 270 days ago and are fully vaccinated; and (3) Persons who are medically ineligible to undergo vaccination (with acceptable poof of their medical ineligible status).

For visitors with urgent need

Visitors with urgent need (e.g. patient pass away, patient due for delivery, urgent conference with doctors) are allowed to the SSU/ward to settle their immediate needs first. However, they will be required to show their Covid-19 test results after they have settled their immediate needs.

When going to the SSU/wards

  • No visitors are allowed for suspected or confirmed Covid-19 patients in the isolation wards (including ARI ward) until further notice.
  • Visitors are NOT allowed to eat or drink within the wards and should keep their masks on at all times while in the wards. They should also refrain from using patients’ toilets in the wards and avoid sitting on patients’ beds.

Children below 12 years old are not allowed to visit in inpatient unless patient is in:

  • Palliative care,
  • ICU, or
  • Under special social circumstances
    (E.g. Patient is single-parent; OR patient is depressed due to prolonged inpatient stay etc. For Team Doctors, Nursing, Medical Social Worker to assess, advise and inform Visitor Services ahead of visit.)

Parents/Guardians will be required to sign an indemnity form at the Visitors Registration Counters. Validity of the Indemnity Form and approval to visit will be valid for entire admission episode.

*Excludes Isolation wards

(Updated: 3 January 2022)