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Frequently Asked Questions (FAQs)


Covid-19 FAQ



To support the national efforts for Covid-19 vaccination, patients who are on outpatient follow up with NHCS specialist outpatient clinic and who have specific conditions (namely [1] heart failure, [2] adult congenital heart disease) will be offered vaccination at NHCS.


Patient safety is our top priority.


In light of the COVID-19 situation, below are our advice to some of the likely questions that you may have with regards to the Covid-19 vaccination, and your upcoming outpatient appointments for clinic and tests or scheduled procedure or surgery.


For more information on our latest visitor policy, declaration form, and visitor information, please click on the navigation tabs.



Questions on Covid-19 Vaccination at NHCS, Outpatient Appointments*, Procedures and Surgeries


*including doctor’s appointments, blood tests, diagnostic tests


(Updated: 16 March 2021, 9am) 

Covid-19 Vaccination for Patients in NHCS

As announced by MOH, public healthcare institutions (including NHCS) are supporting the national efforts for COVID-19 vaccination.

At NHCS, patients who are on outpatient follow up with our specialist outpatient clinic and who have specific conditions (namely [1] heart failure, [2] adult congenital heart disease) will be offered vaccination.
If you are on follow up with NHCS or NHCS@SKH and have heart failure or adult congenital heart disease, you may discuss with your doctor at your next outpatient clinic consultation on your suitability to have the vaccination. Our clinic will inform you on the appointment making details later.

Patients under follow up at NHCS can also choose to continue to have their vaccination at community vaccination centres, if they wish.
Vaccination will only be offered to patients in NHCS who have specific conditions (heart failure and adult congenital heart disease). It is not open to other members of the public. Members of the public will be advised of the rollout timing according to the national public vaccination program.
Vaccination at NHCS will only be offered to patients in NHCS who have specific conditions (heart failure and adult congenital heart disease).

If you wish to have the vaccination, you may register for vaccination at the community vaccination centres according to the national public vaccination program, and so long as you do not have any medical contraindications as indicated in MOH vaccination guidelines. Refer to vaccine.gov.sg.
Vaccination is based on booking and pre-registration which can be done at your regular clinic visit. If you have these specific heart conditions (namely heart failure or adult congenital heart disease), you may discuss with your doctor at your next outpatient clinic consultation on your suitability to have the vaccination. Our clinic will inform you on the appointment making details later.
If you have already secured an appointment at the community vaccination centre, we recommend that you proceed with your appointment since it has already been secured for you at the vaccination centre in the community. Places are booked on a first-come, first-serve basis, with priority for the elderly.
Yes, you may continue to register for vaccination at the community vaccination so long as you do not have any medical contraindications as indicated in MOH vaccination guidelines. Refer to vaccine.gov.sg. Please avoid double booking as you may then inadvertently deprive another person from a vaccination appointment.
No. As different vaccination centres may use different brands of the COVID-19 vaccine, you should return to the same vaccination centre for the second dose where you received the first dose of the vaccine.
No, vaccination will only be offered to specific groups of patients in NHCS and is based on patient’s medical assessments. Vaccination at NHCS is not available to members of the public.

Appointment

As Circuit Breaker measures eased, we are gradually seeing more patients at the Clinic.

Before you postpone your clinic appointment, do let us check with your doctor if it is safe to do so, or work out if a phone or video consultation is an appropriate alternative. For assistance on this, please call our appointment call centre at 6704 2000.
If you are feeling unwell and have strong concern about your condition, we suggest that you come back for our doctor to review soon.

Please call our appointment call centre at 6704 2000 for an earlier appointment date or use the Health Buddy app to reschedule your appointment to an earlier date. As the earlier appointment slots are subject to availability, please seek urgent attention at the nearest hospital Accident & Emergency (A&E) Department if you feel that your condition has worsened.
It is mandatory to wear a mask when you leave the house. Please note that only one accompanying person is allowed to come with you for the visit.

Please postpone your appointment if you and your accompanying person:
  • Have travelled overseas in the last 14 days, or
  • Have any flu-like symptoms (e.g. fever, cough, runny nose, sore throat, loss of taste/smell)
  • Come in close contact with someone who is a confirmed Covid-19 case or part of the Covid-19 cluster

Please call our appointment call centre at 6704 2000 to reschedule your appointment.
For the safety of our patients and staff, all visitors and patients have to go through temperature screening and declaration at NHCS Level 2. You are also required to use the SafeEntry to check-in.

On the day of your visit and before arrival, please complete a declaration form at https://www.nhcs.com.sg/tdf. Keep the browser tab of your completed form open and show it to our staff at the screening station. Do note that screenshots of the form are not accepted. Anyone making false declarations can be prosecuted under the Infectious Diseases Act.

Remember to put on a mask when you leave home. Please note that only one accompanying person is allowed for your visit to minimise the risk of exposure to infection.

Our medical teams are working on split teams to cover different clinical areas. Hence you may not be seen by your usual doctor/team of doctors. Please be assured that you will be continued to be cared for by our doctors and the attending doctor is able to access your medical records for your consultation.
If you are feeling unwell because of flu-like symptoms (e.g. fever, runny nose, cough, sore-throat), it is best to reschedule your cardiac test appointment and instead seek medical attention at the nearest Public Health Preparedness Clinic (PHPC) for your flu-like symptoms.

If you are feeling very unwell, please proceed to the nearest Accident & Emergency (A&E) Department.

Do remember to wear a mask when you leave your house to visit the A&E or PHPC.
If you are on QO or SHN, you are not allowed to leave your place of residence. Please reschedule your outpatient appointment until your QO or SHN period is over and only come for the appointment if you have not exhibited any flu-like symptoms.
If you are staying with someone who is on QO or SHN, we would advise that you defer your outpatient appointment even if you are feeling well, and until the person under QO or SHN period is over. This is to minimise any potential contact with others in the event that the person under QO or SHN becomes symptomatic.

Procedure/Surgery

It is in your best interest that you check with your doctor if your medical condition allows you to postpone the upcoming procedure and surgery.

To do so, please contact the following:
  • Interventional procedure (eg. Coronary Angiogram, Angioplasty, TAVI, MitraClip, etc.) you may call 6704 8692 (Short Stay Unit) or 6704 8666 (Cardiac Catheterisation Lab)
  • Cardiac surgery (eg. Coronary Artery Bypass Graft, Valve Repair/Replacement Surgery, etc), you may call 6321 4560 (Ward 56)

Please refer to your admission kit provided to you during counselling for more information.

In the meantime, if you feel that your condition has worsened or you need more urgent attention, please seek treatment at the nearest A&E Department.

Medication

If you have the original prescription, you can choose to have your refill-medications delivered to your local home address. Please note that no changes can be made to the regular prescriptions through this service. For request on Home Delivery Service for Medicine, please call 6704 8032, email pharmacy@nhcs.com.sg or log on to the Health Buddy app.

If you do not have the original prescription and require the doctor to write a repeat prescription, please call 6704 2000, email repeat.med@nhcs.com.sg, or submit your refill order through the Health Buddy app.