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Frequently Asked Questions (FAQs)

 

Questions on Outpatient Appointments*, Procedures and Surgeries

*including doctor’s appointments, blood tests, diagnostic tests





Patient safety is our top priority.


In light of the COVID-19 situation, below are our advice to some of the likely questions that you may have with regard to your upcoming outpatient appointments for clinic and tests or scheduled procedure or surgery.

For more information on our latest visitor policy, declaration form, and visitor information, please click on the navigation tabs.

Appointment

In view of the COVID-19 situation, we are temporarily postponing non-critical/non-urgent outpatient appointments to reduce risk exposure to infection. We wish to assure you that we are only proposing to reschedule appointments for non-urgent cases which are reviewed by our clinical teams to be safe. Patients whose appointments are rescheduled would receive a call followed by an SMS to notify them about the rescheduled appointment date, and answer any questions they may have.
If you are feeling well and would like to reschedule your appointment, please call 6704 2000 or use the Health Buddy app to reschedule your appointment.
Please put on a mask when you leave home, and note that only one accompanying person is allowed for your visit. Do consider postponing your appointment if you and your accompanying person have:
  • travelled overseas in the last 14 days, or
  • any flu-like symptoms (e.g. fever, cough, runny nose or sore throat)
You may call 67042000 to reschedule your appointment.
For the safety of our patients and staff, all visitors and patients have to go through temperature screening and declaration at NHCS Level 2. Please bear with us as wait times will be longer than usual.

On the day of your visit and before arrival, please complete a declaration form at https://www.nhcs.com.sg/tdf. Keep the browser tab of your completed form open and show it to our staff at the screening station. Do note that screenshots of the form are not accepted. Anyone making false declarations can be prosecuted under the Infectious Diseases Act.

Remember to put on a mask when you leave home. Please note that only one accompanying person is allowed for your visit to minimise the risk of exposure to infection.

Our medical teams are working on split teams to cover different clinical areas. Hence you may not be seen by your usual doctor/team of doctors. Please be assured that you will be continued to be cared for by our doctors and the attending doctor is able to access your medical records for your consultation.
If you are feeling unwell because of flu-like symptoms (e.g. fever, runny nose, cough, sore-throat), it is best to reschedule your cardiac test appointment and instead seek medical attention at the nearest Public Health Preparedness Clinic (PHPC) for your flu-like symptoms.

If you are feeling very unwell, please proceed to the nearest Accident & Emergency (A&E) Department.

Do remember to wear a mask when you leave your house to visit the A&E or PHPC.
If you are on QO or SHN, you are not allowed to leave your place of residence. Please reschedule your outpatient appointment until your QO or SHN period is over and only come for the appointment if you have not exhibited any flu-like symptoms.
If you are staying with someone who is on QO or SHN, we would advise that you defer your outpatient appointment even if you are feeling well, and until the person under QO or SHN period is over. This is to minimise any potential contact with others in the event that the person under QO or SHN becomes symptomatic.

Procedure/Surgery

If you would like to postpone the following:
  • Interventional procedure (eg. Coronary Angiogram, Angioplasty, TAVI, MitraClip, etc.) you may call 6704 8692 (Short Stay Unit) or 6704 8666 (Cardiac Catheterisation Lab)
  • Cardiac surgery (eg. Coronary Artery Bypass Graft, Valve Repair/Replacement Surgery, etc), you may call 6321 4560 (Ward 56)
Please refer to your admission kit provided to you during counselling for more information.

Medication

If you have the original prescription, you can choose to have your refill-medications delivered to your local home address. Please note that no changes can be made to the regular prescriptions through this service. For request on Home Delivery Service for Medicine, please call 6704 8032 or email pharmacy@nhcs.com.sg.

If you do not have the original prescription and require the doctor to write a repeat prescription, please call 6704 2000 or email repeat.med@nhcs.com.sg.