Frequently Asked Questions
How can I qualify for NHCS's Pharmacy Home Delivery Service?
You must be a registered patient of NHCS who is on long-term medication and must not be on psychotropic medication (ie. not on anti-depressants or anti-anxiety medication)
Are there any requirements to sign up?
This service is open to all registered patients of NHCS residing at a local address and on long term maintenance medication.
Do you accept non-NHCS prescription?
Only NHCS prescription orders are eligible. We only supply items in our centre's drug list.
How do I go about paying for this service?
You can either pay by cash (exact amount please) or cheque (made payable to "NATIONAL HEART CENTRE SINGAPORE") when you receive your medicine from the courier. Billing for approved 3rd part payers may be accepted. However, courier charges will be separately borne by the customer. You may need to inform us regarding your 3rd party status on ordering.
How do I change delivery date and time?
You can do so either by faxing us at 6436 7846, or calling our customer service hotline at 6438 7859 at least 3 working days before date of delivery.
What happens if I don't have an existing prescription slip with me?
If you don't have a current original prescription slip, please contact our Clinics at 6436 7840 to request for a new prescription indicating for courier service.
We will then process your request and our doctors will prepare a new prescription slip for you. Please allow at least 3 working days for this.
Upon completion, we will then submit your prescription slip to the pharmacy for the delivery service.
Please note that all prescription slips are valid for one year.
Do I need to take any blood tests if I request a repeat prescription?
You may be required to take an INR blood test for your repeat prescription if you are on warfarin. This is important since the right amount of warfarin ensures that you do not suffer a blood clot or that your blood becomes too thin. If you are unable to come down to the National Heart Centre Singapore for your INR test, you can do so at any nearby GP or polyclinic and fax the results back to the staff whom you have requested the prescription from.
How can I pay for my purchase?
All payments including courier charges are to be made upon delivery, in CASH or by CHEQUE payable to 'National Heart Centre of Singapore Pte Ltd' only. Billing for approved 3rd part payers may be accepted. However, courier charges will be separately borne by the customer.