Patient Care

Before Admission

Admission to the hospital is by appointment as recommended by the specialist during your outpatient consultation.

For international patients, you may contact the International Medical Services (IMS) to assist you with the following:
- admission procedures
- accommodation
- transport arrangements (airport / hotel transfers)
- interpretation services
- extension of visa
- business centre services
- medical evacuation

Pre-Admission Tests

You will be given appointments for

Routine tests such as blood tests and X-rays etc.
Autologous blood collection if you wish to save your own blood for use during your surgery.

Nominate Blood Donors

Please arrange three to four individuals with similar blood types to prepare to donate blood to you. Having blood donors is important since you require blood to replace the amount used during surgery.

Stop Smoking

You are strongly advised to stop smoking before your operation. Smoking makes it difficult to clear your secretions after surgery and is dangerous to your health and recovery.

Select your Accommodation

Our financial counsellors will advise you on the types of accommodation available, as well as the deposit required. They will also advise you on the various surgical and implant charges that will be incurred during your stay.

Availability of the room type will be confirmed at the time of your admission. If we are unable to admit you to the room type of your choice, we will transfer you to your preferred room type as soon as it is available.

If you have not been given a financial counselling and information on your estimated bill, please approach our Business Office / Specialist Outpatient Clinic.

Types of Accommodation

At the National Heart Centre Singapore, we offer the following types of accommodation:

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Class of Room	Facilities
Class A Single room	Air-conditioned room with attached bathroom and toilet, television set and telephone Choice of Chinese, Muslim, Indian and Western cuisine Sleeper unit for accompanying guest at additional charge
Class B1 4-bed room	Air-conditioned room with attached bathroom and toilet, television set and telephone Choice of Chinese, Muslim, Indian and Western cuisine
Class B2 6-bed room	Naturally ventilated room with ceiling fans
Class C 9-bed room	Naturally ventilated open ward

Please note that all non-resident patients can only be admitted to Class A or B1 rooms.

Request for Change in Accommodation

You can request for a transfer to a higher or lower class ward (subject to availability of beds) under the following conditions:

Upgrading
All charges (except daily standard ward charge) incurred at the lower ward class will be levied at the higher class rate from the date of admission. Follow-up at Specialist Outpatient Clinics after discharge will be charged at private rates.
Downgrading
If you satisfy the criteria of a Means Test, the lower class rates will apply from the date of your transfer.

Hospital Overstayers

When you are certified fit for discharge but insist on staying in the ward, you will be charged at full cost for the period of your overstay.

The overstay charges will commence from the 7th calendar day of the date of certification as fit for discharge or from the 7th calendar day after the hospital has found a placement in a step-down care facility.

Early admission

If you are feeling unwell and require urgent medical treatment, please go to the nearest Accident & Emergency Department for immediate medical treatment.