Outpatient Classification
Private Patients
All non-resident patients are classified as private patients and all the investigations, consultation and treatment procedures will subject to a 10% surcharge.
Patients are classified as private patients when the doctor is requested by name, regardless of their source of referral.
For some private patients, there may be times when your doctor is unavailable due to some emergencies. When this happens, the clinic staff will inform you that another doctor will be assigned to see you instead. If you are not comfortable with this arrangement, you can let the clinic staff know so that she can re-schedule another appointment for you.
Subsidised Patients
Patients referred by the polyclinics and do not specify a doctor will be classified as a subsidised patient. Subsidised patients may not be attended to by the same doctor at every visit and should the patient request for his/ her preferred doctor, he/she may do so with the understanding that he/she will be charged as a private patient.
What to bring for your visit
If this is your first visit to the Specialist Outpatient Clinic (SOC), please bring the following documents (where applicable):
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NRIC or Passport (for foreign patients only)
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Referral letter from your referring doctor
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Civil Service Card (applicable to civil servants only)
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Medical Benefits Eligibility Card
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Proof of resident status, such as work permit and/or employment pass
Registration
When you arrive at the clinic, please proceed to the registration counter located on either level 1 (cardiac clinic A), level 2 (cardiac clinic B) or level 4 (cardiac clinic C). You will be given a slip of paper indicating the queue and the consultation room number. Please take a seat while you wait for your number to be flashed on the monitor at the waiting area as well as outside the consultation room. In cardiac clinic C (level 4), you may self register at the self registration kiosk if you are a follow-up patient.
Please note that consultation is by appointment and not on a first-come-first-serve basis.
On your first visit, the Patient Service Officer will give you a personal Outpatient Appointment Card which bears your name, hospital registration number and details about next visit. Please bring along this card with you each time you visit the clinic.
Payment
After your consultation, please proceed to the clinic counter to make payments for the consultation and/or tests.
You may settle your bill by cash, credit cards, NETS or personal cheques. Receipts will be issued for all payments. Please check the receipts issued and report any discrepancies to the staff concerned immediately.
Medicines
If the doctor has prescribed medicines, you can collect and pay for them at the outpatient pharmacy at Bowyer Block.
If your doctor has prescribed drugs which are not listed in the hospital’s drug list, you can purchase the drugs from SGH retail pharmacy at Blk 4 Level 1 or any other retail pharmacy.
Follow-up appointment
If there is a follow-up appointment, please obtain an appointment date from our counter staff. The staff will arrange for an appointment date and write it on your Outpatient Appointment Card.
Listed for an elective procedure/ surgery
If you have been listed for an elective procedure/ surgery during the consultation, please proceed to the listing room where a nurse will be there to advise you on the following:
a. Scheduled date for the procedure/ surgery and pre-admission tests
b. Estimated bill size of the hospitalisation
c. Things to bring for the hospital stay